We can assist you in developing the right scope of support for your clients, including what you want to handle and how you want to escalate interactions from Tier I to Tier II and Tier III. Then, to service your clients, we operate effortlessly inside your scope of support.
Many businesses struggle with consistency. We overcome that problem with well-honed systems that ensure every agent offers the same high-quality service – within your budget. We also assist you in defining and selling premium support services.
We make technical support easy with a proven process
We begin by examining your goals and how we may assist you in achieving them. Then we develop a strategy that addresses people, process, and technology. We’ll collaborate with you to smooth out the problems and create a Statement of Work (SoW) that takes you where you want to go.
We assemble a specialized team of agents and prepare them via our thorough internal training program and onboarding process, during which they understand your unique systems, procedures, and policies. This is the point at which our employees become yours.
It’s finally time to go live. Here, we have daily calibration sessions to guarantee timely feedback and thorough reporting. With our comprehensive continuous improvement methods, your service gets better every day.